Effective Date: 5th June 2026

At KC3D Creations, we want you to be satisfied with your purchase. Please read our refund policy carefully to understand your rights and our processes.

Refund Eligibility

We offer refunds for the following cases:

• Damaged items
• Wrong items shipped
• Items not delivered

Refund Time Limit

Refund requests must be made within 14 days of receiving your order.

Refund Request Process

To request a refund, please email us admin@kc3dcreations.uk with the following information:

• Your full name
• Email address used for the order
• Order number

Return of Items

All items must be returned to us before a refund can be issued. Items should be securely packaged in their original box or packaging to avoid damage in transit.

Non-Refundable Items

There are no non-refundable items; however, see the restocking fee policy below for certain cases.

Restocking Fees

If the return is due to customer reasons such as ordering the wrong item or dissatisfaction with the item, a restocking fee may apply. Please contact us for details regarding any potential fees.

Refund Method

Refunds are issued back to the original payment method used during purchase.

Refund Processing Time

Refunds are processed within 2-3 working days after we have received and inspected the returned item.

Shipping Costs

Customers are responsible for shipping costs when returning items due to customer preference or error, including any associated restocking fees.

Contact Us

For any questions about refunds or returns, please contact us at:
admin@kc3dcreations.uk